A decade of experience — stewarded with integrity and faith. From hands-on learning to high-impact leadership.
HDFC Bank Ltd; Mumbai, India - 03/2022 To Current
Role - Trade Sales Manager [Senior Manager Grade]
N O T A B L E C O N T R I B U T I O N S
Transaction and stakeholder management:
* Managing international and domestic payment orders, miscellaneous remittances, import/export transactions, bank guarantees and letters of credit, spot and forward booking transactions, etc.
* Prima Facie documents checking for Export LCs and Collections, Import payments, Freight payments and other foreign remittances.
* Perform basic review of bank guarantee texts. Manage capital account transactions such as FDIs, ODIs, ECBs.
* Manage capital account transactions such as FDIs, ODIs, ECBs.
* Ensure that all transactions are completed within the set time frames established by management.
* Dealing with foreign exchange products like FCY cash, FCY DD, TT and sourcing Multi currency cards from Corporates and walk-in individual customers.
* Provide technical assistance to Sales, Relationship Managers and other branch staff.
Sales and compliances:
* Acquire commercial banking relationships – current accounts with high turnover and with foreign trade potential.
* Sourcing Trade products like Import, Export, Bank Guarantees, etc from existing bank branches by identifying existing potential clients primarily banking with competition banks and also having an account relationship with us.
* Coordination with branch team to identify these potential trade clients through RM’s client book scoping, joint meetings, participating in trade fair events, etc
* Educating branch banking colleagues on Trade Forex products and disseminating trade circular updates.
* Responsible for Import and Export compliances of the clients of mapped branches and perform due diligence pre and post any transaction.
* Responsible for achieving Exchange and commission income targets for the bank of approx. INR 16 cr (approx. USD 1.7 million) along with new trade client sourcing of 79 a year.
Citibank, Mumbai, India - 10/2019 To 03/2022
Role - Affluent Acquisitions Manager [Manager Grade]
N O T A B L E C O N T R I B U T I O N S
* Open new to bank Citi gold savings accounts with wealth proposition for high net-worth individuals (HNI’s) and ultra-high net worth
individuals. (UHNI’s)
* Acquire commercial banking relationships – current accounts with high turnover and with trade and Forex potential.
* Own the affluent segment in both commercial banking as well as wealth space. Also responsible for cross selling asset products (business loan & mortgage loans) and payment products (High end credit cards).
* Responsible for co-managing the client for first 3 months for account buildup.
* Understand customer needs, explore and educate customer on financial needs arising at various life stages.
* Ensure that KYC/AML and other compliance norms are strictly adhered to Track incoming data, including submissions, logins, booking,
and disbursal numbers to ensure overall targets are being met.
* Acquire new clients through tele-caller supported outbound calling and micromarketing activities
* Regularly engage with any of the following support teams: service team, product team, credit administration team, credit policy team, acquisition teams and senior managers/team leaders.
* Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions.
* Analyze client interests, problems, and potential need for new products and services.
* Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities.
* Organize marketing activities to get new sources of lead generation and new business.
* Conduct first level risk analysis to understand fitment with Citi’s policies.
ICICI Bank Ltd; Mumbai, India - 10/2017 To 10/2019
Role - Relationship Manager [Deputy Manager Grade]
N O T A B L E C O N T R I B U T I O N S
* Monitor and address HNI clients’ banking and Investment requirements.
* Use financial acumen and investment expertise to review a client’s personal data, align clients’ need through superior service, seamlessly
align service delivery for enhanced experience; thereby helping the client reach short term and long-term investment goals.
* Focus on business development across liabilities, assets & fee to sustain and achieve growth in relationship value, revenues & improved
client stickiness.
* Achievement of product-wise targets and cross selling products as per clients’ lifestyle and risk profiling.
* Formulate outbound and inbound sales plan to acquire new HNI Clients for increasing customer base of the portfolio.
* Conduct risk profiling of all mapped clients and showcase investment products as per the Client risk profile.
* Ensuring client contractability at all times through updating of latest contact details in all necessary systems. Regular contact with all
mapped clients through weekly / monthly calls.
* Resolution of queries for all managed clients within TAT specified.
Aditya Birla Insurance Brokers Ltd; Mumbai, India - 02/2016 To 10/2017
Role - Trade Sales Manager [Senior Manager Grade]
N O T A B L E C O N T R I B U T I O N S
Sales and Business Development:
* Making cold calls to generate leads for business partnerships.
* Create a presentation and mail it or alter a written PowerPoint and mail it based on the needs of the client and/or the suggested
business plan.
Cross-Selling:
* Assigned the duty of spearheading two significant cross-selling campaigns for sibling firms’ financial products across all of India after
being chosen as the Central Coordinator and Central SPOC for the same.
* Continually monitor the advancement of cross-selling initiatives throughout all branches.
* Receive regular updates on the progress of the activities from each Branch Head and keep the MIS up to date.
Training and Mentorship:
* Trained channel partners on issuing policies through our portal and counterparts on product features and the platform.